Sports equipment maker
Nike
signed a five-year support deal with
Siemens
services division.
The deal will see Siemens provide global service desk, desktop support
services and asset management plus bespoke systems.
Nike hopes the deal will deliver consistent service levels globally.
"Siemens will support eleven languages and ensure end-to-end resolution to
all incidents and service requests," said Nike’s vice president and chief
information officer Roland Paanakker.
Meanwhile Siemens' services division slipped to a €35m (£28m) loss, from an
€80m
profit
in the first quarter of 2007, despite having recently signed contracts to
implement large IT projects at the
NHS and the
BBC.
The company blamed the shortfall on charges related to project reviews.
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