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E-commerce to thrive in credit crunch

Consumers seek bargains online as economy falters

Phil Muncaster, Computing 14 Oct 2008
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Online retailers could get a boost from the current economic downturn as consumers seek out e-commerce bargains, according to new research from affiliate marketing firm Linkshare released today.

The firm surveyed 1,000 shoppers and found that 56 per cent plan to decrease their offline spending, while only 46 per cent plan to decrease their online spending.

Over a third also said that they plan to do more research online in order to find the best bargains.

In addition, 45 per cent said that they use consumer review sites to research and purchase both online and offline, while nearly half said that regular promotions would make them more likely to return to an online store they have used in the past.

"Merchants need to listen to their customers and focus on what they're doing, " said Linkshare UK managing director Liane Dietrich.

"They need to understand where the distribution falls so they know whether the opportunities will come in targetting the majority or niche segments."

See also:

PylonsOfgem threatens to crack down on short-term internet deals  07 Oct 2008
Marks & SpencerRetailer scales back spending but channels £400m into technology  02 Oct 2008
a call centreUnreliable technology ranks first as most stressful factor for UK call centre staff, says research  05 Aug 2008
pizzaOnline orders double  21 Jul 2008
FlagsBuying from abroad can improve choice and save money, says Commission  20 Jun 2008

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Tags: Retail, Web, E-commerce, Shopping, Internet, Management

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