A big disparity between the solutions telecoms companies offer and those they consider important has emerged, according to research by Teligent.
The telephony and network services supplier says that while over 90 per cent of telecoms operators questioned, acknowledged the need for high investment in value-added services, operators are not able to meet market demand.
For example, while 'freephone' was ranked the most important service, less than 20 per cent of operators currently offer that service. Equally, unified messaging was regarded as the third most important service on offer, but less than 10 per cent of those questioned could deliver it.
Teligent managing director Adrian Foulkes (above) blamed the disparity on "the predominance of restrictive technology" and said investment in value-added services was falling short.
"As a result, customers are being denied next-generation solutions," Foulkes added.
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