Multiple carriers curry favour

The majority of IT directors believe that a virtual network of multiple carriers and infrastructures is more likely to deliver a good service than a single carrier.

The survey of 150 IT directors, by network services company Vanco, revealed that 70 per cent would rather use multiple carriers, with a flexible and adaptable network contract rated second only to speed of access data, in terms of key service areas.

The results suggest that customers want to take advantage of falling circuit prices in a deregulated market, by keeping themselves open to a number of suppliers. The option of using a single carrier with its own infrastructure was viewed as less efficient and more unreliable.

"As there is now so much choice in terms of technology, it's people skills, service levels and processes that count," said Allen Timpany, chief executive at Vanco. "The balance of power is shifting from telcos to the customer, and the only way to remain competitive is to add more value through service."

The survey shows increasing customer expectation in a market that has seen the collapse of infrastructure-led telecoms companies, including Iaxis and Oxygen.

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