Microsoft released its next generation CRM package to manufacturing today.
Formerly called ‘Titan’, the package is offered as two versions, Microsoft
Dynamics CRM 4.0 and Microsoft Dynamics CRM Live. The on-premise and partner
hosted version is 4.0, while Live is targeted at Microsoft-hosted on-demand
deployments, although both utilise the same code-base.
With an eye on rivals SaaS versions, Microsoft Dynamics CRM general manager
Brad Wilson said, “This new release further enables us to deliver on our own
software plus services strategy.”
The suite has new collaboration capabilities with Office Communications
Server 2007 allowing presence indication within the application. The suite can
also support multiple customers per server due to a new multi-tenant
architecture, and also has new business intelligence features including
cross-entity views and an end-user ad hoc reporting wizard.
The new Microsoft Dynamics Live CRM service is offered only in the United
States and Canada, and is currently available to a limited number of customers
via the Early Access program.
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The software-as-a-service pioneer is still growing and wants to move beyond its core 10 Dec 2007
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