Concerns over security and governance issues are still preventing many
business executives from fully embracing consumer Web 2.0 technologies such as
blogs and wikis, according to new global research by consultancy
KPMG.
The research of nearly 500 executives found that although 70 per cent said
the technologies would help their staff work better, and three-quarters said the
tools would help foster innovation, nearly half said they lacked understanding
of how Web 2.0 relates to their business.
In addition, over half said securing data is the main barrier to adoption,
while around 30 per cent said that not knowing how to measure the impact of Web
2.0 tools is preventing them implementing the technologies more widely.
But the research found that different sectors are at varying stages of
adoption, with technology and financial services firms most aware of the risks
of Web 2.0 and consumer goods industries least progressive in policy
implementation.
"The challenge for the technology industry is to communicate the benefits of
Web 2.0 to customers effectively and address the concerns that remain around
security and relevance to different industries,” said Crispin O'Brien, chairman
of technology at KPMG.
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