Microsoft's hosted CRM goes live

Microsoft has finally gone live with its on-demand customer relationship management (CRM) software.

The online CRM package offers marketing, sales and service capabilities which can be accessed through a web browser or via Microsoft Office and Outlook.

"Microsoft Dynamics CRM delivers the power of choice to customers, with a familiar and productive user experience and a multitenant platform that enables fast on-premise implementations or ‘instant-on’ deployments over the Internet," said Brad Wilson, general manager of Microsoft Dynamics CRM at Microsoft.

But the service is only available to Microsoft customers in the US and Canada. If European businesses wanted the hosted CRM software, they have to use one of Microsoft's reseller partners.

Users have a choice of two online solutions. The cheapest option is the Microsoft Dynamics CRM Online Professional, which gives businesses 5GB of data storage and 100 workflows. It is now available for a short period of time for $39 per user, per month, but its normal market price is set at $44 per user per month.

A more expensive option is the Professional Plus edition, priced at $59 per use per month, but the version contains offline synchronization and extra storage and is can be customised to suit users' requirments.

See also:

BT eases on demand CRM deployment for smaller firms

BT has partnered with Netsuite and SugarCRM to ease on demand adoption  22 Apr 2008

Sage fleshes out CRM plans

Sage improves its CRM product range  14 Apr 2008

Google teams up with Salesforce

Partnership delivers new cloud computing suite  14 Apr 2008

HP extends server line-up with configurations for CRM

Pre-configured server line to reduce costs and improve security  31 Mar 2008

CRM leaders offer vital SOA clues

Users can glean SOA strategies from vendors' CRM progress, says Gartner  20 Mar 2008

Oracle's SaaS CRM goes social

Application giant adds support for social networking  11 Mar 2008

Microsoft puts Office web extensions in public beta

Mobile workers set to benefit from Office Live Workspace  04 Mar 2008

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