Business software maker SAP has been asked to
reconsider the increase in its Enterprise Support costs by its
UK and Ireland User Group.
SAP users have reacted angrily to the companies recently announced rises of
nearly 30 per cent in support costs.
“Many of our members may not want or need this extra level of support,” said
User Group chairman Alan Bowling in a statement.
Earlier this month SAP announced to its customers that Standard Support,
currently included in all licensing and maintenance contracts, would be replaced
by Enterprise Support that gives customers additional support activities.
But Bowling said the change had propted “hugely negative feedback” from SAP
users.
Bowling argued the new support offerings had “yet to be fully proven”.
An SAP spokesperson said, "With the changes in the industry and the evolution
of enterprise software, it became apparent, through feedback from customers and
our observations, that our customers needed more support."
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