Sainsbury's suspends online shopping site

Sainsbury's has suspended its online home delivery service after a technical fault hit its website.

The glitch left the company unable to access customer orders, although Sainsbury's has stressed that no personal details have been compromised.

The supermarket chain has issued an apology and has promised to contact customers left without their groceries.

"We have temporarily frozen our online home delivery website having identified a technical issue," the company said in a statement on its website.

"We are contacting customers directly whose deliveries have been affected. We apologise for any inconvenience this causes you."

Sainsbury's has pledged to compensate those affected with a £10 voucher which can be used towards future online shopping orders with the supermarket.

The technical fault coincided with the release of the company's latest trading figures, which show a 40 per cent rise in web sales in the first quarter of 2008.

The statement said that Sainsbury's online shopping service is "continuing to perform well" and that the supermarket delivered 90,000 orders via its website in the week before Christmas.

See also:

Fraudsters exploit card protection system

Warning issued over flaw in Address Verification System  12 Jun 2008

Online sales defy economic slowdown

Internet retail to hit £44.9bn by 2012, says Verdict Research  05 Jun 2008

US e-commerce bounces back in April

Slow March sales 'not a trend', claims comScore  27 May 2008

Microsoft touts e-shopping cashback deal

Live Search cashback offers ad-funded rebates to consumers  22 May 2008

Like this story? Spread the news by clicking below:

 del.icio.us     Digg this     reddit!